Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.

Handmade

Are your candles handmade?

Yes. Every ELVN18 candle is hand-poured in small batches using premium ingredients and carefully tested fragrance blends.

What wax do you use?


Our candles are crafted with premium soy wax for a clean, even burn and exceptional fragrance performance.

Are your products made in small batches?


Yes. Every collection is produced in limited quantities to maintain quality and attention to detail.

Where are your products made?


All candles are hand-poured in California. Apparel is made to order and carefully packaged by ELVN18 before shipping.

Pre-Orders

Why are the Cozy Club apparel items available as pre-orders?


Our Cozy Club apparel is made to order to reduce waste and ensure every piece is created especially for you.

When will my apparel ship?


Apparel pre-orders remain open through August 22, 2026. Shipping is expected to begin in late August 2026.

Can I order candles and apparel together?


Because candles and apparel have different production timelines, they may ship separately.

Shipping

How long does candle shipping take?

Most candle orders are processed within 3–5 business days. Shipping times vary based on your location.

Do you offer free shipping?

Yes. Orders of $75 or more qualify for free U.S. shipping.

Do you ship internationally?

At this time, ELVN18 primarily ships within the United States. International shipping may become available in the future.

Tracking & Delivery

Will I receive tracking information?


Yes. You'll receive a shipping confirmation email with tracking information as soon as your order ships.



My package says delivered, but I can't find it.


Please check with household members and neighbors first. If you're still unable to locate your package, contact us and we'll do our best to help.

What if my package arrives damaged?

Please contact us within 7 days of delivery with:


  • Your order number

  • Photos of the item

  • Photos of the shipping box and packaging

We'll review the issue and provide a replacement, store credit, or refund when appropriate.

Returns & Refunds

Can I return my candle?


Unused and unopened candles may be returned within 14 days of delivery. Customers are responsible for return shipping unless the item arrived damaged or we made an error with the order.


Do you accept returns on apparel?


Because each apparel item is made to order, we cannot accept returns or exchanges for sizing or change-of-mind purchases. If your item arrives damaged or incorrect, please contact us within 7 days of delivery.

When will I receive my refund?

Approved refunds are issued to your original payment method. Please allow several business days for your financial institution to process the refund.